Shipping & Return Policy

Shipping Policy

All orders are processed within 2–3 business days of receipt. Orders are sent out each week on Friday though sometimes sooner. If you need your order shipped promptly, please contact us.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.

Shipping charges for your order will be calculated and displayed at checkout.

Customs, Duties, and Taxes

Flipside Plastics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

Flipside Plastics is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by Canada Post. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Flipside Plastics will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Return Policy

We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.

Returns & Refunds
If you are not satisfied with our product please contact us at flipsideplastics@gmail.com. We’ll send you instructions as to how and where to send your purchase. You’ll be automatically refunded on your original payment method and will receive a full refund minus any shipping fees. We also do not pay for return shipping.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so we can make it right.